FAQ
SUPPORT
Should you have any enquiries about your order you can contact us
via email at admin@heyspecialstars.co.uk or call us on 01482 227657
ORDER
How secure is my personal information?
Special Stars Foundation adheres to the highest industry standards to protect your personal information when you checkout and purchase us
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored
What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express
Can I cancel my order?
You can cancel your order within 24 hours of placing it, provided that it has not already been processed and shipped
SHIPPING
Do you ship internationally?
UK delivery only!
What shipping carriers do you use?
We choose Royal Mail, DPP, Hermes and UPS depending on the size and weights of the order and its destination
How long does it take to process my order?
Once payment has been made, 99% of all orders leave our fulfilment centre within 2-3 days
How long does shipping take?
Our average shipping time is:
UK: 3-7 business days
RETURNS
What is your return policy?
We have a 14-day return policy, this means you have 14 days from receiving your items to request a return. Proof of purchase is required for all returns.
To be eligible for a return, your items must be damaged, faulty or do not match the product description. We do not accept returns for anything other than these 3 reasons. Please inspect your order upon receipt and contact us as soon as possible if there is any issues.
To start a return, please contact us at admin@heyspecialstars.co.uk